Question 1

I have small ears. Will these earbuds fit securely and comfortably?**

Accepted Answer

Many users find the fit very secure, especially with the included multiple ear tip sizes. However, a common note from users with smaller ear canals is that the earbud body itself can feel a bit bulky. We recommend trying the different silicone tips (S, M, L) to find the best seal. If you've historically had issues with most earbuds staying in, the fit may be less ideal for you.

Question 2

How is the call quality in noisy places like a busy street or a windy day?**

Accepted Answer

The 6-mic ENC system does a good job isolating your voice in moderately noisy environments like a home office. However, based on user feedback, call quality can struggle in very loud, windy, or chaotic settings (e.g., construction sites, windy parks), where some background noise may still come through to the person you're calling. For everyday indoor calls and quiet walks, they perform well.

Question 3

Is the companion app stable, and do the custom EQ settings save properly?**

Accepted Answer

The TOZO app unlocks great features like the 32 EQ presets and firmware updates. While most users have a smooth experience, some social media reports mention occasional connectivity glitches or custom EQs resetting. We recommend ensuring your app and earbud firmware are always up to date for the best performance. The core functionality of the earbuds works perfectly without the app.

Question 4

What's the real battery life with Active Noise Cancelling turned on?**

Accepted Answer

The advertised 60-hour total is achieved with the charging case and with ANC off. With ANC activated, which uses more power, you can expect a very solid 40+ hours of total playtime from the combined earbuds and case. A single charge on the earbuds typically gives 6-7 hours with ANC on, which aligns with user reports and is excellent for this price range.

Question 5

How durable are these, and what if they stop working?**

Accepted Answer

The earbuds are IPX8 waterproof, making them highly resistant to sweat and rain, a feature gym-goers love. The build is good for daily use, though some long-term users note the matte finish can show wear over time. TOZO offers an 18-month warranty. If you encounter any defects, their customer service can be contacted via the official storefront on Amazon or their website for support.

TOZO NC9 Hybrid Active Noise Cancelling Wireless Earbuds, 6 Mics ENC Clear Call, IPX8 Waterproof, in Ear Bluetooth 5.3 Headphones Stereo Bass Ear Buds 60H Playtime with LED Display 32 EQs via APP

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