Question 1

Will these wheels fit my office chair?**

Accepted Answer

They feature a standard "11mm x 22mm" (G2) stem size, which fits the vast majority of task and office chairs from brands like Staples, IKEA, Hbada, and many others. It's always a good idea to measure your current chair's stem (the post that inserts into the chair leg) to confirm compatibility before ordering. A quick search for your chair model + "caster stem size" online can also provide clarity.

Question 2

How effective is the brake function?**

Accepted Answer

The brake is designed primarily as a "swivel lock" to prevent the wheel from spinning freely, which helps reduce casual chair drift on level floors. However, based on user feedback, it is not a heavy-duty locking mechanism and may not securely hold a chair on a significant incline or ramp. If you need your chair to be completely immobile, you may want to consider dedicated locking casters.

Question 3

Do they really protect hardwood and tile floors from scratches?**

Accepted Answer

Yes, this is one of their most praised features! The wheels are made with a soft, polyurethane rubber tread that is non-marking and gentle on delicate surfaces. Thousands of reviews from homeowners confirm they roll smoothly without leaving scuffs or scratches on hardwood, laminate, and tile floors.

Question 4

I've seen mentions of noise or wobbling. Is this common?**

Accepted Answer

While the overwhelming majority of users report a very quiet and smooth roll, a small number have experienced issues like a slight squeak on specific surfaces or a wobbly wheel due to a rare manufacturing defect. Our analysis shows these are not the norm. The product comes with a set of 5, which provides a spare, and is backed by customer support to address any defective units promptly.

Question 5

What's the best way to install them, and what if I'm not satisfied?**

Accepted Answer

Installation is straightforward: simply tilt your chair, firmly pull the old wheel straight out, and push the new TICONN wheel in until you hear a click. The whole process takes about a minute. If you encounter any issues with fit, performance, or receive a defective part, our customer service team is ready to help with solutions, including returns or replacements under the product's warranty.

TICONN Office Chair Caster Wheels Set of 5 for Tile, Hardwood Floors and Carpets, Universal Fit for Most Chairs (Black with Brake)

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